Automated dispatch and follow-up for a plumbing company. 100%.
of calls captured. Automated intake, dispatch, and follow-up captured every call, filled the schedule efficiently, and recovered revenue from unbooked estimates.
Book a Fusion WorkshopWhere the time was going.
Like most in the industry, the company lost calls when techs were on jobs, and lost revenue when estimates went without follow-up. The office manager was overwhelmed juggling phones, scheduling, and dispatch.
Scheduling was inefficient: jobs were slotted as calls came in, not optimized by location or tech skill, so techs spent extra time driving.
Estimates that did not convert immediately were rarely followed up, so quoted revenue quietly walked away.
What we shipped.
We captured every call, optimized the schedule, and made follow-up automatic.
What changed.
The phones stopped leaking and the schedule got tighter.
Every call is now captured, schedule utilization rose 19% from smarter routing, and 23% more estimates converted purely from consistent follow-up. The office manager stopped being the bottleneck.
“We're booking jobs we used to miss and finishing days with less driving. The office finally runs calm.”
Owner, plumbing company
Built with, and what you own.
The company owns the call flows, dispatch logic, CRM, and follow-up sequences on its own field-service software and accounts.
Voice AI·Field service software·CRM·Messaging·Workflow engine
Questions about this build.
Does it work with our field service software?
Yes. We build around the scheduling and CRM tools you already use.
How are emergencies handled?
Emergencies are identified and escalated to the on-call tech immediately, while routine jobs are booked automatically.
Other builds.
Cutting no-shows for a multi-location dental group·Capturing every after-hours call for an HVAC contractor·Sub-minute lead response for a real estate team·Scaling support without scaling headcount for an online retailer